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Terms & Conditions

Last updated: [insert date]

Welcome to ShiroMeow. To ensure clarity and transparency, these Terms & Conditions are divided into two sections:

  1. Website Terms – applicable when using our website

  2. Tour Terms – applicable when booking or participating in ShiroMeow tours

By accessing our website or booking a tour, you agree to these Terms & Conditions.

1. WEBSITE TERMS

1.1 About Us

ShiroMeow is a Singapore-based walking tour brand offering heritage, cultural, and neighbourhood explorations.

For inquiries or assistance:
Email: shiromeowtravel@gmail.com
WhatsApp: +65 8750 4096
Website: shiromeow.sg

1.2 Use of Website

You may browse and access our website for personal, non-commercial purposes.
You agree not to:

  • Use the site for unlawful, fraudulent, or harmful activities

  • Attempt to interfere with site functionality, security, servers, or networks

  • Copy or distribute any site content without permission

We may update, modify, or temporarily suspend parts of the site for maintenance or improvements.

1.3 Intellectual Property

All content on this website, including text, images, artwork, graphics, and tour descriptions, is owned by ShiroMeow unless otherwise stated.

You may not reproduce, distribute, sell, or modify any content without prior written consent.

1.4 Information Accuracy

We strive to keep all information on this site accurate and current. However, tour details, meeting points, availability, and timings may change.

In the event of differences, the details provided in your booking confirmation will take precedence.

1.5 Personal Data

We collect personal information such as names, emails, and phone numbers to manage bookings and communicate with guests.

Full details are provided in our Privacy Policy, which forms part of these Terms.

1.6 External Links

Our website may contain links to third-party sites or services. We are not responsible for their content, policies, or practices.

1.7 Modifications to Website or Services

We reserve the right to modify, suspend, or discontinue any part of the website or our services at any time, with or without notice.
We are not liable for any resulting loss or inconvenience.

1.8 Governing Law

All website-related matters are governed by the laws of the Republic of Singapore.

2. TOUR TERMS

2.1 Nature of Tours

ShiroMeow tours are primarily walking tours and may include travel via public transport such as MRT or buses.
Public transport fares are not included unless specified.

Guests should be prepared for:

  • Walking on sidewalks, uneven ground, or crowded areas

  • Outdoor conditions including sun, heat, humidity, or sudden rain

  • Standing for extended periods

If you have concerns about participation, please contact us before booking.

2.2 Weather Policy (Rain or Shine)

Singapore’s weather can change quickly.
ShiroMeow tours operate rain or shine except in cases of unsafe or adverse conditions such as:

  • Lightning

  • Severe thunderstorms

  • Hazardous haze levels

  • Any condition deemed unsafe by the guide

To ensure comfort and safety, guests are encouraged to bring:

  • Umbrella or rain poncho

  • Comfortable walking shoes

  • Sunscreen

  • Hat or sun protection

  • Drinking water (recommended due to high heat and humidity)

If we must cancel a tour before it begins due to dangerous weather, guests may choose a full refund or a rescheduled date.

If adverse weather develops during the tour, we may adjust or shorten the route for safety. Refunds in such cases will be at our discretion.

2.1 Nature of Tours

ShiroMeow tours are primarily walking tours and may include travel via public transport such as MRT or buses.
Public transport fares are not included unless specified.

Guests should be prepared for:

  • Walking on sidewalks, uneven ground, or crowded areas

  • Outdoor conditions including sun, heat, humidity, or sudden rain

  • Standing for extended periods

If you have concerns about participation, please contact us before booking.

2.2 Weather Policy (Rain or Shine)
2.3 Booking Confirmation

A booking is confirmed only when full payment is received and a written confirmation is issued.
Guests are responsible for ensuring their contact details are accurate for receiving updates or last-minute changes.

2.4 Inclusions & Exclusions

Included:

  • Guiding services

  • Experiences or activities explicitly listed in the tour description

 

Not Included Unless otherwise stated:

  • Public transport fares

  • Food and beverages

  • Personal purchases

  • Insurance

  • Transport to/from meeting points

2.5 Cancellation by Guests

To maintain fairness and operational consistency:

  • More than 72 hours before tour: Full refund or one-time reschedule

  • 72 to 24 hours before tour: 50% refund or one-time reschedule

  • Less than 24 hours before tour or no-show: No refund

2.6 Cancellations or Changes by ShiroMeow

We may cancel or modify a tour due to:

  • Adverse weather

  • Safety concerns

  • Guide availability issues

  • Operational or unforeseen circumstances

If cancellation occurs prior to the start of the tour, guests may choose a full refund or a rescheduled date.
This constitutes our maximum liability.

2.7 Punctuality

Guests are advised to arrive 10–15 minutes before the scheduled start time.
Tours begin promptly. Late arrivals may not be able to join once the group has moved, and will be treated as a no-show.

2.8 Guest Responsibilities

By joining a tour, guests agree to:

  • Follow the guide’s instructions for safety and group coordination

  • Exercise reasonable care when crossing roads or navigating public areas

  • Remain aware of surroundings and weather conditions

  • Monitor personal health, hydration, and comfort

2.9 Indemnification Clause

Guests agree to indemnify and hold ShiroMeow harmless from any claims, damages, losses, or expenses arising from:

  • Misconduct

  • Unsafe or disruptive behaviour

  • Violation of these Terms

  • Damage caused to property, landmarks, or other persons

This indemnification applies to all tour participants.

2.10 Children & Minors

Guests under 18 must be accompanied by a responsible adult, who is fully accountable for their safety and behaviour.

2.11 Disclaimer of Warranties

Tours are provided “as is,” based on conditions at the time of the experience.
We do not guarantee uninterrupted operation, perfect weather, or availability of all listed attractions, as some locations may be closed or inaccessible due to reasons beyond our control.

2.12 Limitation of Liability

To the fullest extent permitted by Singapore law:

  • ShiroMeow is not liable for loss of personal belongings

  • ShiroMeow is not liable for injuries, illnesses, or accidents arising from environmental conditions or circumstances outside our control

  • Our total liability for any claim is limited to the amount paid for the tour in question

2.13 Modifications to Terms

ShiroMeow may revise these Terms at any time.
The latest version will always be posted on this page and applies from the date of publication.

2.14 Governing Law

All tour bookings and participation are governed by the laws of the Republic of Singapore.

2.15 Contact

For questions relating to tours, bookings, or these Terms, contact us at:
Email: shiromeowtravel@gmail.com
WhatsApp: +65 8750 4096

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